B Learning and Development have made a real difference to our business through a programme of training designed specifically to meet our individual needs.
As a busy and highly professional firm of solicitors, delivering exceptional customer services is one of our top priorities.
B Learning & Development Ltd designed and delivered bespoke programmes called ‘Delivering Customer Service Excellence’. One of the programmes was tailored for receptionists and the other programme was designed specifically for all the conveyancing staff which included fee earners and support staff from our York and Wetherby offices.
The pre-course learning and the events were extremely well-delivered and provided extremely useful and practical information.
Everyone came away from the events feeling very enthusiastic and the feedback from the programme was that the feeling of new confidence in dealing with their work situations as well as helping them with their personal confidence by offering them skills and knowledge to cope with different circumstances. Suzette Verrill is extremely engaging and highly authentic which made it a refreshing experience.
In addition, Suzette provided a follow-up day course in order to embed the training even further and this enabled the team to reflect on what they had learnt. We would have no hesitation in recommending Suzette and would definitely use her for more training in the future. What a pleasure to have spent those days with her.
On behalf of Ware & Kay I would like to take this opportunity and thank Suzette for the information and knowledge she has passed on to the team at Ware & Kay.