B Learning
Effectiveness and emotional intelligence

Effectiveness and emotional intelligence

Who will benefit
Leaders and managers who wish to increase effectiveness and explore new ways of understanding interpersonal relationships and the motivation of others.
Objectives
Improve your leadership effectiveness through developing a greater understanding of the cause and effect of emotions. Develop the ability to use emotional intelligence and related skills to achieve personal and organisational goals.
Course Content
  • Understand emotions and where they come from
  • Recognise and understand own and others emotions
  • Define emotional intelligence (EQ)
  • Differentiate between EQ and other positive qualities which help people to do well in life
  • Be aware of the benefits of emotional intelligence
  • Develop empathy and build collaborative relationships
  • Identify and be aware of emotions and how they can influence behaviour
  • Resolve conflict and emotional exchanges
  • Understand others behaviours and build trust and commitment
  • Explore how to manage your internal state and behaviours, enhance positive emotions to ensure a better outcome
  • Identify the EQ competencies in which you excel in and increase self-confidence
  • Identify the EQ competencies you would like to improve on
  • Recognise the need for change, remove the barriers and consider how to inspire others to act
  • Identify areas where your team could benefit from the introduction of EQ.
Course Duration
1 Day

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All of our events are engaging, interactive and designed to have a real and lasting impact in the workplace

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