We appointed B Learning & Development to create a national academy for the kitchen retail industry and I couldn’t be more delighted with the results. I have worked closely with B Learning’s Managing Director, Suzette Verrill, and I have been extremely impressed with her skills, commercial knowledge and professionalism.

The training programme she created is outstanding and has benefited hundreds of our retail partners’ staff and our own people enabling us all to be better equipped to prosper in an increasingly competitive market.

In addition, Suzette and her team have been invaluable in assisting with presentation skills and speech writing ensuring our messages are clear and impactful.

Suzette has worked with middle leaders in our school over a period of several months on our bespoke leadership development programme. We have found her to be unfailingly professional and friendly. The materials developed for us have been creative and to a high standard and Suzette herself has been flexible and responsive to our needs as an organisation and adaptive to the learners in each group.

The delegates who have been through the programme have given excellent feedback and have found the events to be relevant to them and tailored to their varied needs. The learning experiences were thought provoking and they even reported that they had fun!

We would recommend B Learning to other organisations and hope to use their services again very soon.

I have had the pleasure of working with Suzette on a number of senior leadership development programmes, both as a delegate and a client.  Suzette believes in full consultation and collaboration  with her clients to ensure she understands the business and its needs.  Suzette then combines this with her broad external knowledge and learning and development skills to design customer focussed solutions.  Working to the highest standards, Suzette is passionate about people and learning and the consistently high quality feedback we receive from attendees demonstrates the value and take away knowledge they receive from her development.   I have absolutely no hesitation in highly recommending her.

We were delighted with our team experience at Camp Hill. We already have a great team and the experience has enabled us to be even more effective going forward. Suzette took time to understand our needs beforehand and had chosen the venue well. Both the environment and the way the day was facilitated enabled us all to share some really helpful feedback between departments which in turn is helping the business to grow.

To be honest bullying and harassment is a subject where I assume many people would prefer to believe that it doesn’t exist in the workplace! However Suzette really inspired the management team, everyone came out saying that it had been really good at opening their eyes.

The content was clear and inspiring. Everyone got quite passionate about building the positive tactics into their approach afterwards. Suzette made something that could potentially have been very dull into something that was good fun and really brought it to life for us.

B Learning and Development have made a real difference to our business through a programme of training designed specifically to meet our individual needs.

As a busy and highly professional firm of solicitors, delivering exceptional customer services is one of our top priorities.

B Learning & Development Ltd designed and delivered bespoke programmes   called ‘Delivering Customer Service Excellence’. One of the programmes was tailored for receptionists and the other programme was designed specifically for all the conveyancing staff which included fee earners and support staff from our York and Wetherby offices.

The pre-course learning and the events were extremely well-delivered and provided extremely useful and practical information.

Everyone came away from the events feeling very enthusiastic and the feedback from the programme was that the feeling of new confidence in dealing with their work situations as well as helping them with their personal confidence by offering them skills and knowledge to cope with different circumstances. Suzette Verrill is extremely engaging and highly authentic which made it a refreshing experience.

In addition, Suzette provided a follow-up day course in order to embed the training even further and this enabled the team to reflect on what they had learnt. We would have no hesitation in recommending Suzette and would definitely use her for more training in the future. What a pleasure to have spent those days with her.

On behalf of Ware & Kay I would like to take this opportunity and thank Suzette for the information and knowledge she has passed on to the team at Ware & Kay.