Our programmes are highly experiential and behavioural based. Our belief is that effective leadership is founded on high levels of self-awareness and, as such, it relies less on leadership theories and more on focusing on the individual needs.
New, existing and senior managers will develop skills to better equip themselves to manage people and deliver business objectives.
Our programmes are highly participative and use a variety of methods such as case studies, personal development activities, talks, discussion groups, work based learning and personal coaching.
Participants have the opportunity to work in a team in a live, decision-making manner, which mirrors the real business world.
In order to learn, we have to be enthused and engaged. When learning is personalised, fun and interesting we become emotionally involved. We believe learning should be focused, inspiring, challenging and centred around the learner.
We seek to inspire individuals to achieve their very best, tailoring our approach for the individuals involved to ensure maximum effectiveness.
Be the best you can and realise your potential.
Team development activities and programmes are used to develop a functional team or encourage cross-functional working.
We use team building activities as an opportunity for teams to further develop relevant business skills knowledge and raise their levels of self awareness in order to break down personal barriers and develop empathy and affinity for each other.
Our unique approach to team building ensures that we can deliver and exceed your expectations. Our team building events are based around helping people engage with the organisation, feel valued and help the team to understand one another better with the aim of increasing morale, productivity and results
We can use personality profiling tools to help the team to develop greater self awareness and understand the rest of their team. This is supported by enjoyable team building activities and challenges which enable the group to learn about working together whilst having fun.
Our interactive approach to team building, results in the team creating stronger bonds. They learn something about each other and how to work more effectively together in the longer term, enabling real changes.
The events can be held anywhere and can range from personal, team and organisation reflection and planning to large scale conferences to outdoor activity based events
Sales and Service Excellence
We offer combined packages of customer service, sales training and brand awareness to boost commercial benefits and Return On Investement.
All of our development programmes have been designed to complement each other, so depending on the size, scale and budget available, you can mix and match the perfect combination for your business needs or we can tailor your programme to address specific issues.
Your people will immediately gain usable skills which will increase their confidence in creating effective relationships, the key to both customer service excellence and increased sales results.
“A Customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose for it. He is not an outsider in our business. He is part of it. We are not doing him a favour by servicing him. He is doing us a favour by giving us an opportunity to do so”