B Learning
Assertiveness Skills

Assertiveness Skills

Who will benefit
Those people who need to: Be more in control of their feelings Remain composed in difficult situations – handling them with respect for self and others Communicate their wants and needs without being hesitant or manipulative Increase their presence Get ideas across convincingly Express themselves with certainty
Objectives
To have the ability to: Describe the difference between assertive and non-assertive behaviour Understand and apply a range of asserting styles in your work and personal lives Select the appropriate asserting style for the person and situation Develop an action plan to continue developing your assertion skills
Course Content
  • The difference between assertive, aggressive and passive people
  • How we recognise assertiveness in ourselves and others
  • Assertive mind-sets and how they influence behaviour
  • The wheel of assertion – different asserting styles
  • How to state what you want
  • Dealing with resistance
  • How to say no without feeling guilty or apologising
  • Expressing views and opinions
  • Giving feedback & expressing feelings
  • Handling criticism positively
  • Explore positive ways to handle real life issues
  • Discussions and practical activities
  • Development planning and actions
Course Duration
1 Day

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All of our events are engaging, interactive and designed to have a real and lasting impact in the workplace

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