B Learning
Sales Skills Effectiveness

Sales Skills Effectiveness

Who will benefit
Sales and customer service professionals.
Objectives
To develop ethical, professional sales skills and achieve improved sales results with a high focus on delivering service excellence which adds value to the customer and enhances the organisations brand image and overall business success.
Course Content
  • Projecting a professional image
  • Review skills knowledge and behaviours of a successful sales and service professional
  • Understanding the psychology of selling and why people buy
  • Building rapport and establishing trust
  • Preparing for the discussion, customer, business awareness and product knowledge
  • The process of selling – what the customer wants and needs
  • Developing great communication skills
  • Opening the conversation
  • The conversation cycle – establishing the customer needs
  • Proposing the solution
  • Cross selling
  • Closing the sales and overcoming objections
  • Follow up and customer care
  • Personal action planning
Course Duration
1 Day

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All of our events are engaging, interactive and designed to have a real and lasting impact in the workplace

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We are passionate about developing people to provide our clients with highly skilled teams which gives them the edge in today’s challenging business environment

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