Day 1 – The role and responsibilities of management
- Why do managers manage? The roles and responsibilities of a manager
- The managers pinch point, responsibilities and accountabilities
- Challenges of management
- Knowledge, skills and behaviours of effective managers
- Planning and involving the team and stakeholders
- Planning and prioritising
- Focusing on goals, results and achievement
- Managing assertively
- Managing resources effectively
- Identifying staff needs
- Developing customer relationships
Day 2 – Getting the best from individuals and the team
- Develop team and personal objectives
- Managing the performance of others
- Setting objectives and targets using the SMART approach
- How to structure a 1:1 review
- How to give effective feedback
- Managing difficult situations and under performance
- Introduction to developing a coaching style of leading
- Personal development planning
