Business Writing Skills

Who will benefit

This course is for anyone who is responsible for writing a wide variety of documents and whose ability to communicate effectively through writing, both within and outside their organisation, is vital. This course will help anyone who wishes to improve the effectiveness of their letter writing skills.


The course aims to develop and improve your letter writing skills. It provides an understanding and awareness of the principals behind good letter writing. The course is designed to equip you with the practical skills and tools needed to develop your writing skills and enhance your written communication. You will learn how to:

  • Manage your time, drafting quickly and painlessly
  • Choose the best response to a complaint
  • Persuade the reader and manage their attention
  • Write in a clear and concise style to achieve maximum impact
  • Boost your confidence in letter writing and achieve better results

Course Content

  • Introduction to effective business writing skills and writing clearly
  • Using Plain English and writing clearly
  • Everyday language and office language
  • Understanding the impact of business culture in writing
  • What is a good sentence structure and why?
  • Being personal and understanding the customer
  • 5 Steps to the Writing Process – preparing, drafting, proof reading, editing and publishing
  • Using punctuation correctly and effectively
  • Common spelling errors
  • Setting out the Document or Letter
  • Putting it all into Practice
  • Action planning

Course Duration

1 Day

To learn more about this course or discuss a bespoke service

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