Effective communication skills

Who will benefit

Leaders and managers who wish to improve the effectiveness of their communication skills and whose ability to communicate effectively both within and outside their organisation/team is vital.


The course aims to develop and improve your communication skills. It provides an understanding and an awareness of the principals of good communication. The course is designed to equip you with the skills to enhance your relationships with colleagues and customers by developing the essential skills of communication. You will:

  • Learn how to choose the best method of communication in order to effectively and assertively communicate
  • Understand how to communicate verbally and non-verbally
  • Boost your confidence and achieve better results

Course Content

  • Understand how we communicate and your own communication style and the impact on others
  • Using the correct method for communication
  • Explore barriers to communication and solutions
  • Communicating in groups
  • Communicating the team brief
  • Getting buy in to your communication
  • Applying effective tools and techniques for better communication
  • Understand the impact of body language and tone of voice
  • Improve your ability to read non-verbal clues
  • How to establish rapport and build trust
  • Understand how to communicate assertively
  • Hearing and actively listening
  • Effective questioning techniques
  • Establish good practice with emails, letters and reports
  • Conveying ideas and information effectively
  • Action planning

Course Duration

1 Day

To learn more about this course or discuss a bespoke service

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