Day 1 – Role and responsibilities of supervising and leading others
- Personal authority and making an impact in the management team
- Personal awareness and the effect you have on others
- Developing your leadership style
- Building rapport and managing relationships
- Communicating clearly and effectively, giving instructions, delegating effectively, co-ordinating team goals
- Creating and sustaining morale and motivation within the team
- Handling conflict within the team
- Managing behaviours
- Influencing others
Day 2 – Getting the best out of others
- The significance of personal development for improving performance and motivation
- Using on the job learning to develop people
- Understanding the Learning Cycle
- Giving effective motivational and developmental feedback
- Managing fairly and assertively
- Monitor and evaluate performance
- Understand the impact of change and how to support others through the change curve
- Manage inappropriate behaviours and difficult people
- Manage your manager – communicating upwards
- Create an effective and motivated team
