Leadership effectiveness

Who will benefit

Team leaders and supervisors whose success is dependent upon the achievements of their team and team work.


Develop a variety of practical people and task skills to become an effective and successful first line manager.

Course Content

Day 1 – Role and responsibilities of supervising and leading others

  • Personal authority and making an impact in the management team
  • Personal awareness and the effect you have on others
  • Developing your leadership style
  • Building rapport and managing relationships
  • Communicating clearly and effectively, giving instructions, delegating effectively, co-ordinating team goals
  • Creating and sustaining morale and motivation within the team
  • Handling conflict within the team
  • Managing behaviours
  • Influencing others

Day 2 – Getting the best out of others

  • The significance of personal development for improving performance and motivation
  • Using on the job learning to develop people
  • Understanding the Learning Cycle
  • Giving effective motivational and developmental feedback
  • Managing fairly and assertively
  • Monitor and evaluate performance
  • Understand the impact of change and how to support others through the change curve
  • Manage inappropriate behaviours and difficult people
  • Manage your manager – communicating upwards
  • Create an effective and motivated team

Course Duration

2 Days

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