Effective Mentoring and Communication Skills

This course is aimed at those people who have responsibility for managing and developing the performance of others and have been assigned a mentoring role or who act as informal mentors in coaching and developing others

This workshop is designed to prepare participants to successfully become a mentor and establish and build a productive mentoring relationship. No prior knowledge or experience is necessary. It encourages participants to consider their roles and responsibilities as a mentor, share expectations for the relationship and draw up a contract of how the mentoring sessions should be conducted

• Understand the ideal characteristics and skills needed in order to be an effective mentor
• Be able to define and differentiate coaching and mentoring and their applications
• Understand the background to mentoring and how it works, the benefits and the issues involved in ensuring the success of a mentoring relationship
• Understand the nature of mentoring and the roles and responsibilities of both mentor and mentee
• Identify and practice the skills necessary to become an effective mentor including developing trust, empathy and building rapport
• Convey ideas and information effectively and develop great questioning and listening skills
• Help individuals to build confidence in their own judgement
• Learn how to structure an effective mentoring session
• Evaluate sessions to ensure continuous improvement and identify actions or agenda items for follow up

• How to communicate more effectively with a range of people
• Identify your style of communicating and influencing
• Increase your confidence when dealing with people face to face
• Identify and use a range of techniques to improve understanding and building rapport
• Understanding and developing your communication style
• Develop advanced listening and questioning skills

Interpersonal skills development – including essential body language and voice techniques