Influential Communication Skills

Who will benefit

Anyone, who wishes to improve the effectiveness of their communication skills and whose ability to communicate effectively both within and outside their organisation/team is vital.


The course aims to develop and improve your communication skills. It provides an understanding and an awareness of the principals of good communication. The course is designed to equip you with the skills to enhance your relationships with colleagues and customers by developing the essential skills of communication

By the end of this course you will

  • Understand your personal communication style and impact on others
  • Identify a range verbal and nonverbal factors that affect others
  • Understand the impact of body language and improve your ability to read non-verbal clues
  • Learn how to choose the best method of communication in order to effectively and assertively communicate
  • Understand how we communicate and the characteristics of an effective communicator
  • Understand your own communication style and how it impacts on others
  • Enhance your communication style to influence others and develop more effective relationships
  • Develop effective listening skills and build rapport effectively
  • Understand the barriers to assertiveness and develop assertive techniques
  • explore how to be assertive in the right situations, developing assertive outcomes and achieving a win/win outcome
  • Learn how to say no effectively
  • Applying effective tools and techniques for better communication
  • Establish good practice with emails, letters and reports
  • Understand how to communicate assertively and effectively
  • Boost your confidence and achieve better results

To learn more about this course or discuss a bespoke service

Contact Us