Assertiveness Skills

Who will benefit

Those people who need to:

  • Be more in control of their feelings
  • Remain composed in difficult situations – handling them with respect for self and others
  • Communicate their wants and needs without being hesitant or manipulative
  • Increase their presence
  • Get ideas across convincingly
  • Express themselves with certainty


To have the ability to:

  • Describe the difference between assertive and non-assertive behaviour
  • Understand and apply a range of asserting styles in your work and personal lives
  • Select the appropriate asserting style for the person and situation
  • Develop an action plan to continue developing your assertion skills

Course Content

  • The difference between assertive, aggressive and passive people
  • How we recognise assertiveness in ourselves and others
  • Assertive mind-sets and how they influence behaviour
  • The wheel of assertion – different asserting styles
  • How to state what you want
  • Dealing with resistance
  • How to say no without feeling guilty or apologising
  • Expressing views and opinions
  • Giving feedback & expressing feelings
  • Handling criticism positively
  • Explore positive ways to handle real life issues
  • Discussions and practical activities
  • Development planning and actions

Course Duration

1 Day

To learn more about this course or discuss a bespoke service

Contact Us