Who will benefit
Those people who need to:
- Be more in control of their feelings
- Remain composed in difficult situations – handling them with respect for self and others
- Communicate their wants and needs without being hesitant or manipulative
- Increase their presence
- Get ideas across convincingly
- Express themselves with certainty
Objectives
To have the ability to:
- Describe the difference between assertive and non-assertive behaviour
- Understand and apply a range of asserting styles in your work and personal lives
- Select the appropriate asserting style for the person and situation
- Develop an action plan to continue developing your assertion skills
Course Content
- The difference between assertive, aggressive and passive people
- How we recognise assertiveness in ourselves and others
- Assertive mind-sets and how they influence behaviour
- The wheel of assertion – different asserting styles
- How to state what you want
- Dealing with resistance
- How to say no without feeling guilty or apologising
- Expressing views and opinions
- Giving feedback & expressing feelings
- Handling criticism positively
- Explore positive ways to handle real life issues
- Discussions and practical activities
- Development planning and actions
Course Duration
1 Day