B Learning
Customer Service Excellence

Customer Service Excellence

Who will benefit
Anyone in an organisation who communicates with customers and colleagues, either face to face or on the telephone.
Objectives
To continually improve customer satisfaction and enhance the organisations reputation. Develop a customer focused approach to business.
Course Content
  • What is customer service excellence and why is it so important
  • Examples of good and poor customer experiences and their consequences
  • Projecting the right image, appearance, attitude and approach
  • Building rapport, empathy and understanding
  • Essential and effective communication techniques
  • Body language, language used and tone of voice
  • Identify opportunities to excel
  • Dealing with enquiries and avoiding problems to ensure customer satisfaction
  • Dealing with difficult customers and challenging situations positively
  • Handling complaints effectively and maintain professionalism
  • Develop personal action plan
Course Duration
1 Day

To learn more about this course or discuss a bespoke service

CONTACT US

Contact Us

See how we can help you, your team or your business 01430 872000

EMAIL US

Our Approach

All of our events are engaging, interactive and designed to have a real and lasting impact in the workplace

LEARN MORE

About Us

We are passionate about developing people to provide our clients with highly skilled teams which gives them the edge in today’s challenging business environment

LEARN MORE